Detailed Overview of DTV Calls (United States)

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Start Date 12/08/2008 12/09/2008 12/10/2008 12/11/2008 12/12/2008 12/13/2008 12/14/2008 12/15/2008 12/16/2008 12/17/2008 12/18/2008 12/19/2008 12/20/2008 12/21/2008 12/22/2008 12/23/2008 12/24/2008 12/25/2008 12/26/2008 12/27/2008 12/28/2008 12/29/2008 12/30/2008 12/31/2008 01/01/2009 01/02/2009 01/03/2009 01/04/2009 01/05/2009 01/06/2009 01/07/2009 01/08/2009 01/09/2009 01/10/2009 01/11/2009 01/12/2009 01/13/2009 01/14/2009 01/15/2009 01/16/2009 01/17/2009 01/18/2009 01/19/2009 01/20/2009 01/21/2009 01/22/2009 01/23/2009 01/24/2009 01/25/2009 01/26/2009 01/27/2009 01/28/2009 01/29/2009 01/30/2009 01/31/2009 02/01/2009 02/02/2009 02/03/2009 02/04/2009 02/05/2009 02/06/2009 02/07/2009 02/08/2009 02/09/2009 02/10/2009 02/11/2009 02/12/2009 02/13/2009 02/14/2009 02/15/2009 02/16/2009 02/17/2009 02/18/2009 02/19/2009 02/20/2009 02/21/2009 02/22/2009 02/23/2009 02/24/2009 02/25/2009 02/26/2009 02/27/2009 02/28/2009 03/01/2009 03/02/2009 03/03/2009 03/04/2009 03/05/2009 03/06/2009 03/07/2009 03/08/2009 03/09/2009 03/10/2009 03/11/2009 03/12/2009 03/13/2009 03/14/2009 03/15/2009 03/16/2009 03/17/2009 03/18/2009 03/19/2009 03/20/2009 03/21/2009 03/22/2009 03/23/2009 03/24/2009 03/25/2009 03/26/2009 03/27/2009 03/28/2009 03/29/2009 03/30/2009 03/31/2009 04/01/2009 04/02/2009 04/03/2009 04/04/2009 04/05/2009 04/06/2009 04/07/2009 04/08/2009 04/09/2009 04/10/2009 04/11/2009 04/12/2009 04/13/2009 04/14/2009 04/15/2009 04/16/2009 04/17/2009 04/18/2009 04/19/2009 04/20/2009 04/21/2009 04/22/2009 04/23/2009 04/24/2009 04/25/2009 04/26/2009 04/27/2009 04/28/2009 04/29/2009 04/30/2009 05/01/2009 05/02/2009 05/03/2009 05/04/2009 05/05/2009 05/06/2009 05/07/2009 05/08/2009 05/09/2009 05/10/2009 05/11/2009 05/12/2009 05/13/2009 05/14/2009 05/15/2009 05/16/2009 05/17/2009 05/18/2009 05/19/2009 05/20/2009 05/21/2009 05/22/2009 05/23/2009 05/24/2009 05/25/2009 05/26/2009 05/27/2009 05/28/2009 05/29/2009 05/30/2009 05/31/2009 06/01/2009 06/02/2009 06/03/2009 06/04/2009 06/05/2009 06/06/2009 06/07/2009 06/08/2009 06/09/2009 06/10/2009 06/11/2009 06/12/2009 06/13/2009 06/14/2009 06/15/2009 06/16/2009 06/17/2009 06/18/2009 06/19/2009 06/20/2009 06/21/2009 06/22/2009 06/23/2009 06/24/2009 06/25/2009 06/26/2009 06/27/2009 06/28/2009 06/29/2009 06/30/2009 07/01/2009 07/02/2009 07/03/2009 07/04/2009 07/05/2009 07/06/2009 07/07/2009 07/08/2009 07/09/2009 07/10/2009 07/11/2009 07/12/2009 07/13/2009 07/14/2009 07/15/2009 07/16/2009 07/17/2009 07/18/2009 07/19/2009 07/20/2009 07/21/2009 07/22/2009 07/23/2009 07/24/2009 07/25/2009 07/26/2009 07/27/2009 07/28/2009 07/29/2009 07/30/2009 07/31/2009 08/01/2009 08/02/2009 08/03/2009 08/04/2009 08/05/2009 08/06/2009 08/07/2009 08/08/2009 08/09/2009 08/10/2009 08/11/2009 08/12/2009 08/13/2009 08/14/2009 08/15/2009 08/16/2009 08/17/2009 08/18/2009 08/19/2009 08/20/2009 08/21/2009 08/22/2009 08/23/2009 08/24/2009 08/25/2009 08/26/2009 08/27/2009 08/28/2009 08/29/2009 08/30/2009 08/31/2009 09/01/2009 09/02/2009 09/03/2009 09/04/2009 09/05/2009 09/06/2009 09/07/2009 09/08/2009 09/09/2009 09/10/2009 09/11/2009 09/12/2009 09/13/2009 09/14/2009 09/15/2009 09/16/2009 09/17/2009 09/18/2009 09/19/2009 09/20/2009 09/21/2009 09/22/2009 09/23/2009 09/24/2009 09/25/2009 09/26/2009 09/27/2009 09/28/2009 09/29/2009 09/30/2009 10/01/2009 10/02/2009 10/03/2009 10/04/2009 10/05/2009 10/06/2009 10/07/2009 10/08/2009 10/09/2009 10/10/2009 10/11/2009 10/12/2009 10/13/2009 10/14/2009 10/15/2009 10/16/2009 10/17/2009 10/18/2009 10/19/2009 10/20/2009 10/21/2009 10/22/2009 10/23/2009 10/24/2009 10/25/2009 10/26/2009 10/27/2009 10/28/2009 10/29/2009 10/30/2009 10/31/2009 11/01/2009 11/02/2009 11/03/2009 11/04/2009 11/05/2009 11/06/2009 11/07/2009 11/08/2009 11/09/2009 11/10/2009 11/11/2009 11/12/2009 11/13/2009 11/14/2009 11/15/2009 11/16/2009 11/17/2009 11/18/2009 11/19/2009    End Date 12/08/2008 12/09/2008 12/10/2008 12/11/2008 12/12/2008 12/13/2008 12/14/2008 12/15/2008 12/16/2008 12/17/2008 12/18/2008 12/19/2008 12/20/2008 12/21/2008 12/22/2008 12/23/2008 12/24/2008 12/25/2008 12/26/2008 12/27/2008 12/28/2008 12/29/2008 12/30/2008 12/31/2008 01/01/2009 01/02/2009 01/03/2009 01/04/2009 01/05/2009 01/06/2009 01/07/2009 01/08/2009 01/09/2009 01/10/2009 01/11/2009 01/12/2009 01/13/2009 01/14/2009 01/15/2009 01/16/2009 01/17/2009 01/18/2009 01/19/2009 01/20/2009 01/21/2009 01/22/2009 01/23/2009 01/24/2009 01/25/2009 01/26/2009 01/27/2009 01/28/2009 01/29/2009 01/30/2009 01/31/2009 02/01/2009 02/02/2009 02/03/2009 02/04/2009 02/05/2009 02/06/2009 02/07/2009 02/08/2009 02/09/2009 02/10/2009 02/11/2009 02/12/2009 02/13/2009 02/14/2009 02/15/2009 02/16/2009 02/17/2009 02/18/2009 02/19/2009 02/20/2009 02/21/2009 02/22/2009 02/23/2009 02/24/2009 02/25/2009 02/26/2009 02/27/2009 02/28/2009 03/01/2009 03/02/2009 03/03/2009 03/04/2009 03/05/2009 03/06/2009 03/07/2009 03/08/2009 03/09/2009 03/10/2009 03/11/2009 03/12/2009 03/13/2009 03/14/2009 03/15/2009 03/16/2009 03/17/2009 03/18/2009 03/19/2009 03/20/2009 03/21/2009 03/22/2009 03/23/2009 03/24/2009 03/25/2009 03/26/2009 03/27/2009 03/28/2009 03/29/2009 03/30/2009 03/31/2009 04/01/2009 04/02/2009 04/03/2009 04/04/2009 04/05/2009 04/06/2009 04/07/2009 04/08/2009 04/09/2009 04/10/2009 04/11/2009 04/12/2009 04/13/2009 04/14/2009 04/15/2009 04/16/2009 04/17/2009 04/18/2009 04/19/2009 04/20/2009 04/21/2009 04/22/2009 04/23/2009 04/24/2009 04/25/2009 04/26/2009 04/27/2009 04/28/2009 04/29/2009 04/30/2009 05/01/2009 05/02/2009 05/03/2009 05/04/2009 05/05/2009 05/06/2009 05/07/2009 05/08/2009 05/09/2009 05/10/2009 05/11/2009 05/12/2009 05/13/2009 05/14/2009 05/15/2009 05/16/2009 05/17/2009 05/18/2009 05/19/2009 05/20/2009 05/21/2009 05/22/2009 05/23/2009 05/24/2009 05/25/2009 05/26/2009 05/27/2009 05/28/2009 05/29/2009 05/30/2009 05/31/2009 06/01/2009 06/02/2009 06/03/2009 06/04/2009 06/05/2009 06/06/2009 06/07/2009 06/08/2009 06/09/2009 06/10/2009 06/11/2009 06/12/2009 06/13/2009 06/14/2009 06/15/2009 06/16/2009 06/17/2009 06/18/2009 06/19/2009 06/20/2009 06/21/2009 06/22/2009 06/23/2009 06/24/2009 06/25/2009 06/26/2009 06/27/2009 06/28/2009 06/29/2009 06/30/2009 07/01/2009 07/02/2009 07/03/2009 07/04/2009 07/05/2009 07/06/2009 07/07/2009 07/08/2009 07/09/2009 07/10/2009 07/11/2009 07/12/2009 07/13/2009 07/14/2009 07/15/2009 07/16/2009 07/17/2009 07/18/2009 07/19/2009 07/20/2009 07/21/2009 07/22/2009 07/23/2009 07/24/2009 07/25/2009 07/26/2009 07/27/2009 07/28/2009 07/29/2009 07/30/2009 07/31/2009 08/01/2009 08/02/2009 08/03/2009 08/04/2009 08/05/2009 08/06/2009 08/07/2009 08/08/2009 08/09/2009 08/10/2009 08/11/2009 08/12/2009 08/13/2009 08/14/2009 08/15/2009 08/16/2009 08/17/2009 08/18/2009 08/19/2009 08/20/2009 08/21/2009 08/22/2009 08/23/2009 08/24/2009 08/25/2009 08/26/2009 08/27/2009 08/28/2009 08/29/2009 08/30/2009 08/31/2009 09/01/2009 09/02/2009 09/03/2009 09/04/2009 09/05/2009 09/06/2009 09/07/2009 09/08/2009 09/09/2009 09/10/2009 09/11/2009 09/12/2009 09/13/2009 09/14/2009 09/15/2009 09/16/2009 09/17/2009 09/18/2009 09/19/2009 09/20/2009 09/21/2009 09/22/2009 09/23/2009 09/24/2009 09/25/2009 09/26/2009 09/27/2009 09/28/2009 09/29/2009 09/30/2009 10/01/2009 10/02/2009 10/03/2009 10/04/2009 10/05/2009 10/06/2009 10/07/2009 10/08/2009 10/09/2009 10/10/2009 10/11/2009 10/12/2009 10/13/2009 10/14/2009 10/15/2009 10/16/2009 10/17/2009 10/18/2009 10/19/2009 10/20/2009 10/21/2009 10/22/2009 10/23/2009 10/24/2009 10/25/2009 10/26/2009 10/27/2009 10/28/2009 10/29/2009 10/30/2009 10/31/2009 11/01/2009 11/02/2009 11/03/2009 11/04/2009 11/05/2009 11/06/2009 11/07/2009 11/08/2009 11/09/2009 11/10/2009 11/11/2009 11/12/2009 11/13/2009 11/14/2009 11/15/2009 11/16/2009 11/17/2009 11/18/2009 11/19/2009

CONSUMERS COMPLAINING ABOUT NOT RECEIVING AREA BROADCAST SIGNALS

Call Type	Percentage (%)
Problem receiving a specific channel/station or Call Sign	15.84
Problem with channel or call sign	0.11
Sub-Percentages	15.95

CONSUMERS WHO HAD INITIAL DIFFICULTY WITH THEIR CONVERTER BOXES

Call Type	Percentage (%)
Setting up converter boxes was too hard	5.18
Their converter box "didn't work"	4.04
They didn't understand the instructions for the digital set or the converter box	6.00
They had to scan or rescan the converter box to get stations	5.29
Sub-Percentages	20.51

CONSUMERS WHO HAD PROBLEMS WITH THE CONVERTER BOX COUPON PROGRAM

Call Type	Percentage (%)
Coupon ordered from NTIA and hasn't arrived	0.66
Coupon ordered from NTIA and hasn't arrived/expired	15.36
Failed to request a coupon	13.03
The retail stores were out of boxes	0.25
Sub-Percentages	29.30

CONSUMERS WHO HAD RECEPTION AND TECHNICAL PROBLEMS

Call Type	Percentage (%)
Problem receiving ANY channels or Call Signs	4.11
Their antenna didn't work or they have no antenna or their antenna wasn't connected	4.53
Weak or spotty signal	10.77
Sub-Percentages	19.41

CONSUMERS WHO WERE AWARE BUT DID NOT ACT

Call Type	Percentage (%)
They forgot to upgrade	0.65
They needed help to upgrade and were unable to attain assistance	4.03
They relied on another member of their household to upgrade	0.33
They waited too long to buy or set up a digital set or a converter box	2.30
They were out of town or too busy or knew they could do it later	0.30
Sub-Percentages	7.61

CONSUMERS WHO WERE NOT AWARE OF THE TRANSITION

Call Type	Percentage (%)
Didn't realize there was a transition in this market today	0.12
They did not think the stations they watch would switch to digital	0.55
They didn't realize there was a test in this market today	0.06
They were not aware of the switch to DTV	1.53
They were unaware of the correct transition date	0.95
Sub-Percentages	3.21

OTHER PROBLEMS

Call Type	Percentage (%)
Satellite subscribers - lack of local stations	0.44
They thought all their sets were hooked up to cable or satellite	1.47
They were waiting for cable or satellite installation	0.51
Wanted DTV consumer information sent to them	1.56
Sub-Percentages	3.98